What managed IT means at Workflow IT
You pay a flat amount every month, and in return your computers, network, email and backups are looked after by someone who knows them. Problems get fixed when they come up, and the boring preventive work that stops most problems from happening at all, patching, monitoring, backup checks, gets done without you thinking about it.
It's the same arrangement larger companies get from an in-house IT department, sized for an office of five to fifty people.
What's included
- Help desk. Call, email or open a ticket. You reach a technician who knows your setup, not a queue. Remote sessions for anything that can be fixed from here, and onsite visits when it can't.
- Patching and updates. Windows, macOS and the common third-party apps that attackers actually target, kept current on a schedule that doesn't interrupt your day.
- Monitoring. Every supported computer and server reports in. Failing drives, full disks and offline machines get noticed before they become emergencies.
- Endpoint protection and security basics. Modern endpoint protection, MFA enforcement and email filtering are part of the base package, not an upsell. More on the cybersecurity page.
- Backups that get tested. Workstation, server and Microsoft 365 backups with periodic restore tests, because a backup nobody has restored is a guess.
- Microsoft 365 administration. New users, departures, licensing changes, shared mailboxes and the security settings Microsoft doesn't turn on for you.
- Vendor management. When the internet provider, the practice-management software company or the copier vendor says it's not their problem, we make the call so you don't have to.
- Documentation you own. Your network, passwords, licenses and vendors written down in a place you control. It goes with you if you ever leave.
- Quarterly check-ins. A short review of what's aging out, what's costing more than it should, and what to plan for.
How it's priced
Pricing is per user and per device, in tiers, so a twelve-person office with a server, two printers and a handful of cameras pays for exactly that. Onboarding is a one-time line item. Hardware is quoted separately and never marked up as a surprise. You'll see the full number in writing before you sign, and the agreement is month to month after onboarding.
Device-heavy businesses, such as a shop with a few desks but a lot of networked equipment, are priced on devices rather than headcount, which usually works out fairer than a per-user plan.
Who it's for
Professional offices, medical and dental practices, law firms, accountants, property managers, contractors, small manufacturers and nonprofits across Knoxville and East Tennessee. The common thread is a business that depends on its computers all day and has nobody on staff whose job is to keep them working.
Switching from another provider
Handoffs are routine. The first week is spent documenting what you actually have, rotating every password the previous provider knew, verifying that backups exist and restore, and moving monitoring over. Nothing user-facing changes until that's done. You keep your equipment and your licenses.
Questions people ask about this
How fast will someone respond?
You'll reach a technician directly by phone during business hours, and get a callback if everyone is mid-session with another client. Workflow IT doesn't advertise a guaranteed response time because a small team can't honestly promise one for every situation. What it can promise is that the person calling back knows your network.
Is there a minimum number of users?
No formal minimum. Very small offices are often priced on devices instead of users, which keeps it sensible for a three-person shop with a lot of equipment.
What isn't covered by the monthly fee?
Project work: office moves, new cabling, large hardware refreshes and new network builds. Those are quoted separately so the monthly number stays flat.
Do you support Macs?
Yes. Mixed Windows and Mac offices are normal, and both are patched, monitored and backed up.
Get a flat monthly number in writing
A short walkthrough of your office is all it takes to quote it properly.