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Remote support

Let a Workflow IT technician see your screen and fix the problem with you, from wherever they are.

How it works

  1. Talk to us first. Sessions are started together, by phone or email, so you always know who's connecting and why.
  2. Enter the code. Your technician gives you a short session code. Click Open remote support below (it opens in a new tab), then type the code into the box on that page.
  3. Run the small file that downloads. On Windows, open the downloaded file and choose Run. On a Mac, open the file, then allow Screen Recording and Accessibility if macOS asks; the session won't show your screen until you do.
  4. Stay in control. You can watch everything that happens and end the session at any time by closing the window. The support tool removes itself when the session ends.

Open remote support (opens in a new tab)

Is this safe?

The session only works with a code your technician gives you during a conversation you started, and it only lasts as long as you leave the window open. Nothing is installed permanently, and no one can connect to your computer later using this page. If anyone ever contacts you out of the blue claiming to be from Workflow IT and asks you to start a session, hang up and call (865) 765-2599 directly.

Not a client yet?

Remote sessions are for existing clients. If you're looking for ongoing support, start with a quick conversation about what you need.