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IT support in Oak Ridge, TN
Managed IT and security controls for the technical firms, subcontractors and offices of Anderson County.
IT support in Oak Ridge and Anderson County
Oak Ridge is unusual for a city its size. A large share of its small businesses are engineering firms, technical consultancies and subcontractors orbiting Oak Ridge National Laboratory and Y-12, alongside the medical offices, retail and services that support the community and neighboring Clinton. Workflow IT is about half an hour away and covers Anderson County onsite.
What Oak Ridge businesses usually need
- Security that holds up to a questionnaire. If you subcontract to a federal prime, you've seen flow-down requirements: MFA, endpoint protection, patching, logging, backups, access control. Workflow IT implements the technical controls a small firm needs and helps document them. See cybersecurity.
- Microsoft 365 configured for sensitive work. Conditional access, data-loss prevention basics, mailbox auditing and a proper offboarding process. See Microsoft 365.
- Clean, documented networks. Firms that handle controlled information need a network they can explain: what's on it, how it's segmented, and who has access. See network and Wi-Fi.
- Everyday support for the practices, shops and offices on the Turnpike and in Jackson Square that just need their computers to work.
Workflow IT does not perform CMMC assessments and does not certify anyone against NIST 800-171. What it does is put the technical basics in place, which is most of what those frameworks ask of a small subcontractor, and tell you plainly when you need a compliance specialist.
Small firm, technical owner
Oak Ridge businesses tend to have technically literate owners who want to talk to a technician, not an account manager. Workflow IT is led by William Townsend, who has twenty years in technical support, and the team will discuss your environment at whatever level of detail you like. Pricing is flat, monthly and itemized.
Also covering
Clinton, Oliver Springs, Claxton, Norris and the Pellissippi corridor. Roane County (Kingston, Harriman) on a project basis.
Questions from Oak Ridge businesses
Can you help us with a NIST 800-171 self-assessment?
Workflow IT implements and documents the technical controls: MFA, endpoint protection, patching, backups, logging, access control and offboarding. The self-assessment itself and any formal certification should involve a compliance specialist, and we'll say when you've reached that point.
Our staff work partly remote. Can you secure that?
Yes. Remote-access VPN on a business firewall, MFA everywhere, managed laptops with disk encryption, and conditional access in Microsoft 365 are standard pieces.
Do you serve Clinton as well?
Yes. Clinton, Oliver Springs and the rest of Anderson County are part of normal onsite territory.
Need IT help in Oak Ridge?
Call and describe the situation. If it's a fit, we'll come take a look.