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IT support in Sevierville and Pigeon Forge, TN
Guest Wi-Fi, point-of-sale networks and managed IT for the businesses that run on Sevier County's seasons.
IT support in Sevier County
Sevierville, Pigeon Forge and Gatlinburg run on tourism, and their IT problems are tourism problems: point-of-sale that can't go down on a Saturday in October, guest Wi-Fi for hundreds of people at once, cabin-rental companies managing smart locks and thermostats across two hundred properties, and seasonal staff who need accounts created in April and removed in November. Workflow IT is about thirty-five to forty minutes away and covers Sevier County onsite.
What Sevier County businesses usually need
- Guest Wi-Fi that's separate from the business. Restaurants, attractions and lodging need visitor Wi-Fi that's fast, isolated from point-of-sale and back-office systems, and doesn't require a phone call to reset. See network and Wi-Fi.
- Point-of-sale and payment networks. Segmented, monitored and backed by a second internet connection, because a card reader that's down during peak season costs more than the fix.
- Cabin and property management. Reliable connectivity at the office plus a sensible approach to the smart locks, cameras and thermostats scattered across rental properties. Workflow IT handles the office side and coordinates with your property-technology vendors.
- Seasonal staffing. A clean process for creating and removing accounts in Microsoft 365 or Google Workspace so former seasonal staff don't keep access. See Microsoft 365.
- Cabling for new and renovated spaces. Sevier County builds and rebuilds constantly. Structured cabling for restaurants, retail, attractions and offices, planned before the walls close.
- The non-tourism businesses too. Sevierville's professional offices, medical practices, schools' vendors and the growing number of people who live there and commute have the same needs as any Knoxville office.
Support that understands the calendar
Nobody in Sevier County wants a network upgrade in July. Project work is scheduled for the slower months, and support during peak season focuses on keeping things running. Workflow IT is led by William Townsend, who has twenty years in technical support, and the team plans around your season rather than its own.
Also covering
Gatlinburg, Kodak, Seymour and Wears Valley. Knox County businesses along the Chapman Highway corridor are on the Knoxville page.
Questions from Sevierville and Pigeon Forge businesses
Can you keep our point-of-sale up during peak season?
The approach is a segmented network, a primary and backup internet connection, monitoring, and a spare of anything that would stop sales if it failed. It's planned in the off season so peak season is quiet.
Do you handle smart locks and cabin technology?
Workflow IT handles the office network, accounts and computers that run your operation, and coordinates with the property-technology vendors on their devices. The goal is one call for you, even when the fix involves two companies.
Is Sevier County in your normal onsite area?
Yes. Sevierville and Pigeon Forge are about forty minutes from the office; Gatlinburg and Wears Valley a little further. All are normal onsite territory.
Need IT help in Sevierville and Pigeon Forge?
Call and describe the situation. If it's a fit, we'll come take a look.